Competition #: 20-004
Closing Date: Friday March 13, 2020 (noon)
Posted on: March 4, 2020
Information on the measures implemented by Independent Respiratory Services to control the spread of COVID-19 for its employees, patients and customers
Air Liquide Healthcare and its entities worldwide have enacted pandemic and patient service continuity plans that are in compliance with the measures recommended by the health authorities at this time. We are extremely sensitive to the situation surrounding the spread of coronavirus (COVID-19).
Over the past few weeks, Independent Respiratory Services has been mobilizing to protect the health and safety of its employees, patients and customers. We’ve taken action to ensure critical patient services are continued for all oxygen patients and we will provide sleep care services to urgent care patients only, as deemed necessary by a physician. While providing our continued services we will be strictly following government-imposed guidelines.
As part of our effort to support governments in containing the coronavirus, effective March 18, 2020, we have made the decision to suspend all non-urgent sleep care services at all of our locations until further notice. We’ve also implemented initiatives to reduce the need for people to come to our offices by activating home office work environments for all applicable roles. The needs of our patients are of utmost importance. To provide continuation of health services to our patients, we will offer patient consultations and assessments by phone or through online communications. We will also offer shipment options for replacement sleep product(s) and provide equipment for our oxygen patients.
Employees who continue to work with home oxygen or sleep patients will work with strict hospital and patient safety protocols. We will apply additional strict infection control procedures to protect our patients and our team. Our pandemic plan provides for the supply of medical gases, oxygen therapy and ventilation devices while following government-imposed guidelines. Disinfection measures at our sites have been reinforced and teams are mobilized to increase deliveries to our customers if necessary.
For patient assistance, information on our service offering, clinic hours or temporary clinic closures, call us at 1-877-965-6204.
We would like to reassure you that Air Liquide Healthcare and Independent Respiratory Services is committed to serving health care professionals and our patients while protecting the health of our employees. Thank you for your continued trust and ongoing relationship with us as a healthcare provider.
Vice President, Healthcare - Canada
What Our Customers Say
The receptionist was kind and caring and very helpful. My clinician made me feel very comfortable and helped me understand all the medical terms without making feel incompetent. My clinician made me feel that she cared for my well being and that with therapy I would feel better, she was right, she made me comfortable and reassured me that I would be fine and I feel better and have more energy. Thank you Maple Ridge IRS.
Very professional and informative. My clinician was very easy to talk to and provided options willingly.
Thank-you for all your help and support!
I would love to tell others of my positive and excellent service. I had no idea of how poorly I was breathing. Sharing this with others may be helpful to them. Thank you.
Good from start to finish…no bs. Professional and friendly.
We left another potential health care provider for CPAP therapy to come to IRS. The other provider failed to answer our concerns and appeared to be more worried about securing a sale than they were about my concerns.
IRS was actually my second choice after seeing [a competitor]. There was a huge difference in the way I was taught and handled. IRS is professional and do a thorough job with all that is required. The respiratory therapist was excellent and the front desk courteous and helpful. Very positive experience.
I feel 100 times better, I am getting much better sleep since I have been on the machine, and so has my wife. I feel a lot better overall as I am not as tired all day as I used to be. Overall its been a life changer even in a short period of time.
I would recommend because the service helped me a great deal. The machine worked great and I experienced results right away. My therapist was helpful, friendly and professional.
I was referred by my son in law to come to IRS because he came here on a referral also. I had been referred by my doctor to a competitor but they had a long wait time. After researching IRS I went back to my Dr. for this referral. Staff here is very friendly and helpful.